Sownote support

Email us at support@dodsworks.com. Tell us your phone or tablet model and what happened, and we'll get back to you.

Common questions

How does sync work?

Sync is off until you turn it on in Settings. On iPhone and iPad it uses your iCloud Drive; on Android it uses a hidden Sownote folder in your Google Drive. Your notes go to your own account, never to us.

Can I sync between an iPhone and an Android phone?

Not directly: iPhones sync through iCloud, Android phones through Google Drive. To move to a phone of the other kind, use Settings → Move to a new phone. It makes a backup file on the old phone that you open on the new one.

How do I back up my notes?

Settings → Backup makes a ZIP file with all your notes, photos, documents, voice memos and sketches. Keep it somewhere safe: backup files aren't encrypted. You can import it back into Sownote at any time.

How do I delete my notes?

• From this device: uninstall Sownote, which removes everything it stored on the device. If sync is on, you can instead turn it off and tick "Also remove my notes from this device".
• From your cloud: when you turn sync off, Sownote asks whether to remove the copy in your iCloud or Google Drive.
• Google access: you can remove Sownote's access at any time at https://myaccount.google.com/permissions.

We hold no copy of your notes, so there's nothing for us to delete.